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Customer Service

Shipping, Delivery, & Cost:
All Products are shipped from Salt Lake City, Utah within 3-5 business days from your purchase via UPS unless rush shipping is selected during the checkout process. We can ship products anywhere within the United States. Please be sure to include a shipping address that can receive UPS shipments.

Free shipping is included on all retail orders over $100 (excluding Alaska, Hawaii, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands  - standard shipping rates will apply).  Additionally, please note that delivery time is also based on "business" days. For example, if you place an order on Sunday, it's impossible for us to ship an item the same day as all the shippers are closed.

We do not profit from shipping. Should you select rush shipping, your shipping cost will be exactly the same price as we are charged. Shipping costs are calculated on the website automatically during Checkout, based on the weight of the items you are purchasing.

Privacy & Security:
Our customer’s are important to us and we do not sell any of your information to anyone at anytime.  

Returns & Replacements:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrive damaged please send photos to orders@exuromedical.com, and we will process a claim with the freight company on your behalf. All replacement orders must be requested within 7 days of receiving the product.

Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $20 administration fee whether or not your order has shipped. If your order has shipped, you will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card used when placing your order.

If you have any questions about the ordering process, or if you are wanting to know more about Distributorship opportunities, please call us at: 801-569-9090. 

Payment & Promotions
Unfortunately, we do not offer any promotions on this website.  
All payments must be made via credit card. We accept Visa, MasterCard, Discover Card, and American Express.

Viewing Orders
To view your orders simply login to your account and select "View Orders"

Updating Account Information
To update your account information please login to your account, and select edit under "My Information".

Contact Us

Water-Jel Technologies, Inc. -
a Safeguard Medical company
50 Broad Street
Carlstadt, NJ 07072
Phone: 2015078300

Safeguard International, Ltd.
3&4 The Mead Business Ctr., Mead Lane
Hertford, Herts SG13 7BJ
United Kingdom

About Us

For nearly 20 years militaries, EMTs and medical professionals across the globe have used BurnFree to cool and soothe burns, making BurnFree a leading brand in first aid burn care products. When used as directed, BurnFree provides immediate relief from the pain of burns, and minimizes the depth of burn injuries through its cooling action.